Veterinary services remain an essential service. With that in mind during the move to the "circuit breaker" lockdown in Melbourne from 28th of May to the 10th of June we will remain open. The safety of our clients and staff still remains our priority and we will continue with the high level of infection control procedures that have already been put in place.
As veterinary services are considered ‘health care’ you are not restricted to the 5km radius of travel so you can feel comfortable that you are still able to give your pet any veterinary heath care they need during the current level of restrictions. We are happy to provide you with an SMS text to confirm your appointment (or your need to visit us – ie. to pick up medications or food) to avoid delays should you be questioned by enforcement officers while traveling to see us. Please do not put off seeking veterinary care for your pet if they are unwell – even if you are outside the 5km radius of travel allowed for you. We are open and able to see your pet. If it is an emergency situation for your pet outside of our business hours please call the Animal Emergency Centre on 9803 8122.
When you arrive at the practice for your appointment:
- Please call us from your car to let us know that you have arrived and you will be instructed when to bring your pet to the front door of the practice where you will be met by a staff member. They will bring your pet inside the practice for examination and treatment. Unfortunately, to keep everyone safe, you will not be able to accompany your pet into the practice.
- Make sure you have your mobile phone with you and available to receive calls so that the vet can call you and discuss any health care matters you have with your pet and discuss treatment options.
- Please make sure you maintain the 1.5m physical distancing when interacting with staff during your visit.
We ask that you remain patient with us during this period – we have allocated longer consultation times for each patient as consulting in this method is a more time-consuming process for our staff. We like to ensure every patient gets a thorough examination and that the vet is able to spend the time needed with you on the phone to make sure all issues are discussed and dealt with appropriately.
Our preference for payment for services or products is via Credit Card or EFTPOS.
We suggest that if you require food or medications that you call prior to coming so that it can be set aside for you to reduce wait times.
Please call us on 9720 6800 for an appointment or book online at www.BayswaterVETS.com.au
Thank you for your patience and understanding.
The Team at Thrifty Vet Bayswater